Last Updated: September 2026

At Addy Aman Fitness, we aim to provide clear and transparent terms regarding payments, cancellations and refunds.

Please review this policy carefully before purchasing any fitness coaching program, personal training package, consultation or other paid service.

1. Cancellation Before Program Commencement

If you purchase a coaching program or service and wish to cancel before the program or service has commenced, please contact us as soon as possible at:

info@addyamanfitness.com

Refund eligibility will depend on whether preparation, consultation, assessment, program customization or service delivery has already begun.

Where no service has commenced and no personalized work has been undertaken, we may approve cancellation and refund of the eligible amount.

2. Personalized Fitness Programs

Many Addy Aman Fitness services involve customized work, which may include:

• Fitness assessment
• Goal evaluation
• Customized workout programming
• Training schedules
• Nutrition or lifestyle guidance
• Coach consultation
• Individualized recommendations

Once preparation or delivery of a personalized program has commenced, the associated service fee may become non-refundable, except where otherwise required by applicable law.

3. After a Program Has Started

Once a coaching program, training package or other service has commenced, payments are generally non-refundable for services already delivered or personalized work already completed.

Where exceptional circumstances prevent a customer from continuing, the customer may contact us. Requests will be reviewed individually, and any refund, credit, pause or adjustment will be determined based on the services already delivered, program terms and circumstances of the request.

4. Individual Training Sessions

Where a customer books an individual training or consultation session, cancellation or rescheduling should be requested with reasonable advance notice.

Late cancellations and missed sessions may be treated as completed sessions where the applicable booking terms communicated to the customer provide for this.

5. Duplicate or Incorrect Payments

If you are charged more than once for the same transaction or believe an incorrect amount has been charged, contact us at:

info@addyamanfitness.com
+91 88726-99282

After verification, any confirmed duplicate or erroneous payment will be refunded as appropriate.

6. Failed Transactions

If a payment fails but an amount is debited from your bank account, the transaction may be automatically reversed by the bank or payment provider.

If the amount is not reversed within the timeframe communicated by your bank/payment provider, please contact us with the transaction details so that we can assist in verifying the payment status.

7. Refund Request Procedure

To request an eligible refund, contact us at info@addyamanfitness.com and provide:

• Customer name
• Registered email address
• Registered phone number
• Program/service purchased
• Payment/transaction ID
• Date of payment
• Reason for the refund request

We may request additional information reasonably necessary to verify the transaction.

8. Refund Processing

Once a refund request has been reviewed and approved, we will initiate the refund to the original payment method, wherever supported by the payment provider.

Approved refunds are generally initiated within 5–7 business days.

After initiation, the time required for the amount to appear in your account may vary depending on the payment gateway, bank, card issuer, UPI provider or other financial institution.

For context, Razorpay states that its normal refunds generally take 5–7 working days after initiation and that refunds are routed back through the payment process; actual customer receipt can depend on banking/payment networks. 

9. Non-Refundable Items

Unless otherwise required by applicable law, refunds will generally not be provided for:

• Services already fully delivered
• Completed consultations
• Completed personal training sessions
• Personalized workout plans already prepared and delivered
• Digital training materials already supplied
• Missed sessions attributable to the customer
• Failure to follow the prescribed program
• Dissatisfaction solely because a particular fitness result was not achieved
• Requests made after completion of the purchased program

Fitness outcomes cannot be guaranteed because results vary by individual.

10. Program Transfers

Programs and training packages are intended for the individual who purchased or registered for them and are generally not transferable to another person unless expressly approved by Addy Aman Fitness.

11. Exceptional Circumstances

We understand that unexpected circumstances may occur.

Customers experiencing a genuine exceptional circumstance may contact us. Where appropriate, we may consider options such as rescheduling, pausing the program, providing service credit or issuing a partial refund at our discretion and subject to applicable law.

12. Cancellation by Addy Aman Fitness

If Addy Aman Fitness is unable to provide a paid service due to circumstances within our control, we may offer, as appropriate:

• Rescheduling;
• An alternative service/session;
• Account/program credit; or
• A refund for the affected undelivered service.

13. Contact Us

For cancellation, refund or payment-related questions:

Addy Aman Fitness
Mohali, Punjab, India
Email: info@addyamanfitness.com
Phone: +91 88726-99282
Website: addyamanfitness.com